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      • 03. DISSERTATIONS AND THESIS
      • Students
      • Undergraduate Thesis
      • Faculty of Economics
      • Department of Management
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      •   UMY Repository
      • 03. DISSERTATIONS AND THESIS
      • Students
      • Undergraduate Thesis
      • Faculty of Economics
      • Department of Management
      • View Item
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      ANALISIS PENGARUH KUALITAS LAYANAN ELEKTRONIK TERHADAP KEPERCAYAAN ELEKTRONIK DENGAN KEPUASAN PELANGGAN ELEKTRONIK SEBAGAI VARIABEL INTERVENING

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      COVER (19.72Kb)
      HALAMAN JUDUL (420.1Kb)
      HALAMAN PENGESAHAN (567.9Kb)
      BAB I (125.2Kb)
      BAB II (159.5Kb)
      BAB III (227.4Kb)
      BAB IV (788.5Kb)
      BAB V (14.48Kb)
      DAFTAR PUSTAKA (130.2Kb)
      LAMPIRAN (787.9Kb)
      NASKAH PUBLIKASI (473.1Kb)
      Date
      2019-10-14
      Author
      SHARIETTA, AYU SHAFIRA PUTRI
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      Abstract
      This study aims to analyze the effect of e-service quality on electronic trust with e-customer satisfaction as an intervening variable in bachelor student of Muhammadiyah University of Yogyakarta who are Traveloka’s customers. The literature shows that electronic trust, mediated by e-customer satisfaction, tends to increase when the quality of Traveloka's e-service quality is high. The sample used was 140 respondents. Using a purposive sampling technique, respondents were asked to fill 23 statement items with a Likert scale. Data were analyzed using quantitative analysis methods from Sugiyono. The results showed a positive and significant relationship on the relationship of the three variables
      URI
      http://repository.umy.ac.id/handle/123456789/29902
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      • Department of Management

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