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      •   UMY Repository
      • 03. DISSERTATIONS AND THESIS
      • Students
      • Undergraduate Thesis
      • Faculty of Economics
      • Department of Management
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      •   UMY Repository
      • 03. DISSERTATIONS AND THESIS
      • Students
      • Undergraduate Thesis
      • Faculty of Economics
      • Department of Management
      • View Item
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      PENGUKURAN KUALITAS WEBSITE E-LEARNING DENGAN METODE WEBQUAL 4.0 DAN IMPORTANCE PERFORMANCE ANALYSIS (STUDI PADA WEBSITE E-LEARNING UNIVERSITAS MUHAMMADIYAH YOGYAKARTA)

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      COVER (191.0Kb)
      HALAMAN JUDUL (432.7Kb)
      LEMBAR PENGESAHAN (413.8Kb)
      ABSTRAK (178.9Kb)
      BAB I (404.0Kb)
      BAB II (340.8Kb)
      BAB III (457.2Kb)
      BAB IV (547.4Kb)
      BAB V (194.4Kb)
      DAFTAR PUSTAKA (186.9Kb)
      LAMPIRAN (794.5Kb)
      NASKAH PUBLIKASI (474.5Kb)
      Date
      2019-09-30
      Author
      AKROM, NASHRILA
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      Abstract
      This study aims to measure the quality of FEB UMY e-learning website based on the level of performance and the importance of user perception. The website service quality is measured based on the dimensions of WebQual 4.0: usability, information quality, service interaction quality. In addition, this study also analyzed the obstacles encountered in implementing the FEB UMY e-learning website and the solutions to these obstacles. The objects in this study were UMY FEB E-learning Website and 63 respondents consisting of lecturers and students who used e-learning within the past 6 months and informants from service providers and FEB UMY e-learning administrators who handled UMY. , related to or understanding of the UMY FEB e-learning website. . The data collected was analyzed with Importance Performance Analysis (IPA). The results of the study prove that there is a gap between the two perspectives of the assessment of the quality of e-learning services website FEB UMY, namely between perceived quality and expected quality. The results showed that of the 21 items analyzed by the IPA method were grouped into quadrant I (3 items), quadrant II (7 items), quadrant III (4 items) and quadrant IV (8 items). The items that are considered important and need to be improved immediately are located in quadrant I regarding the availability of accurate information, the website has a good reputation, and the website gives the impression of attracting interest and attention.
      URI
      http://repository.umy.ac.id/handle/123456789/30287
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      • Department of Management

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