ANALYSIS OF DEMOCRATIC PUBLIC SERVICE NETWORK (CASE STUDY IN URBAN TRANSPORTATION SERVICE IN MAKASSAR CITY, SOUTH SULAWESI PROVINCE, INDONESIA)
In general, public services organized by government bureaucracy are still a serious problem, including urban transportation services / public transportation in Makassar City. In this case, urban transportation services in Makassar City have not been able to provide service as expected by citizen. As principle of demoaac citizens are “masters” who must be delivered service satisfactorily by state officials. Therefore, government bureaucracy, in fact, must understand the needs of citizens and this is what writers call democratic public service. Theoretically, to solve complex problems such as problems of urban transportation services necessary inter- organizational networks, because many institutions associated with it. Merging the two concepts into the concept of democratic public service (urban transportation) network is a new concept in the science of public administration. Inter-organizational network aims to use resources efficiently and effectively, as well as democratic public service aims at making citizens as the focus of public service through their involvement in the process of solving public problems. This study aims to describe the implementation of democratic public services (urban transportation) network in Makassar City. This study used qualitative methods and case study research strategy to uncover the deeply democratic public services network. Data collection techniquesused was observation, in-depth interviews, and documents.