GAMBARAN KEPUASAN PASIEN TERHADAP KOMUNIKASI TERAPEUTIK DOKTER GIGI KLINIK GADING YOGYAKARTA
RAMADHANI, LUTHFI NUZULUL PUTRA RIZKI PASCA
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Backgrounds: Therapeutic communication is the primary key for dentist to avoid miscommunication with patient. Miscommunication dominates about 80% of 127 cases of complaints to the doctors. Good therapeutic communication has benefits such as increasing patient satisfaction, building motivation and patient obedience to be healthy, and also improving oral health better. The amount of registered National Social and Healthcare Security (BPJS) patient is overload in Gading Yogyakarta. It can affect the workload and communication between dentist and patients. Aims: The aim of the study is to determine the description of patient satisfaction with therapeutic communication of dentists at Clinic of Gading Yogyakarta. Method: This is an observational descriptive research with cross sectional design. The subjects of this study were 110 respondents who performed dental treatment at Clinic of Gading Yogyakarta. This research using questioners of terapeutic communication satisfication and service satisfication. Validity test using Product Moment-Pearson correlation. Reliability test using Cronbach Alpha Coefficient formula. Result: Acccording to Kalamazoo Consensus Statement, the average value of patient satisfication about therapeutic communication in Clinic of Gading Yogyakarta is 4,2 which is classified as satisfy category. Conclusion: Patients mostly are satisfied about the services and agree that dentist already done the terapeutic communication at Clinic of Gading Yogyakarta.