STRATEGI KOMUNIKASI PEMASARAN RUMAH SAKIT UMUM QUEEN LATIFA YOGYAKARTA DALAM MEMPERLUAS PASAR TAHUN 2016
Abstract
Business service competition in hospital was tighter to make the doer of
business service thought about strategy to maximize their market especially for
business service which was focused on low business service loved by society.
This research analyzed the strategy of communication in RSU marketing Queen
Latifa. In this context, this research would discuss how the hospital could widen
the market in 2016 and how the implementation of the communication activity in
RSU Queen Latifa. The theory used in this research was marketing
communication, communication of marketing strategy, promotion, and widening
marketing.
The research method of this research was descriptive study and qualitative
research. The setting of this research was at RSU Queen Latifa Jln. Ringroad
Barat, No.118 Mlangi, Nogotirto, Gamping, Sleman, Yogyakarta. The
participants of this research were people who have responsibility and authority in
marketing communication who consisted of Director II , The head of public
relation and marketing, staff of public relation, staff of marketing, staff of
widening area, and staff of health promotion. The method to collect the data, this
research used interview, observation, and documentation. The technique to
analyze the data, this research used validity test which triangulation source was
used.
The result of this research was the communication strategy in RSU Queen
Lativa held to widen the market in 2016, the hospital promoted and showed the
character of the hospital. Then the hospital implements the activity of marketing
communication by using concept of promotion such us advertising, personal
selling, sales promotion, public relation, and direct marketing.