HUBUNGAN KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT DALAM PEMBUATAN KARTU KELUARGA DI KECAMATAN BANGUNTAPAN BANTUL YOGYAKARTA TAHUN 2017
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The Quality of Public Service To Community Satisfaction in Family Card Form in Banguntapan District of Bantul of Yogyakarta in 2017 One of the main obligation of Indonesian is to show the self identification as the citizen to create the safety and comfortable condition in to family card form. Furthermore, some public staff namely Banguntapan District institution staff has the first obligation to give the comfortable for Banguntapan community in family card form service. In one side some principles such as politeness, smile and greeting must be given by Banguntapan District institution. The purpose of the study is to know the quality of public service to index of community satisfaction in to family card form in Banguntapan District. The method of the study which used by researcher is descriptive analytic in quantitative approachment. The study uses the satisfaction index questioner in “Spearman Rank” based on “likert scale” and interview with the head office of Banguntapan District in Bantul of Yogyakarta. Some indicators of the study have not appropriated with the “Standard Operating Procedure” and the rule number 25 in 2009 about Public Service that based on chapter 7 act 3. The quality of public service in Banguntapan District of Bantul of Yogyakarta has not created the satisfaction of Banguntapan community in family card form.