Browsing Department of Management by Subject "Kualitas layanan"
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PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING (Studi Kasus Pada Pelanggan Jasa Servis AHASS di Yogyakarta) THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS INTERVENING (Case Study On AHASS Service Customer in Yogyakarta)
(FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS MUHAMMADIYAH YOGYAKARTA, 2017-08-22)This study aims to improve quality and quality. Sampling method used in this study using non-probability sampling with purposive sampling. Respondents in this study as many as 100 people / customer service AHASS 1711 ...