Browsing Department of Management by Subject "Service Quality, Customer Satisfaction, Customer Loyalty. Kualitas Layanan, Kepuasan Pelanggan, Loyalitas Pelanggan"
Now showing items 1-1 of 1
-
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DALAM MEMBENTUK LOYALITAS PELANGGAN
(FE UMY, 2018-08-16)This study aims to analyze the effect of service quality on customer satisfaction in forming the loyalty of bus customer Sugeng Rahayu in Yogyakarta. In this study the sample obtained as many as 99 respondents selected ...