Browsing Department of Management by Subject "Service Quality, Customer Satisfaction, and Customer Loyalty. Kualitas Layanan, Kepuasan Pelanggan, dan Loyalitas Pelanggan."
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PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING
(FE UMY, 2018-04-20)This study aims to analyze the influence of Service Quality, on Customer Loyalty with Customer Satisfaction as Intervening Variables at Hotel Ibis Malioboro Yogyakarta. Subjects in this study were consumers who had visited ...