Browsing Department of Management by Subject "VARIABEL PEMEDIASI"
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PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEBAGAI VARIABEL PEMEDIASI (STUDI KASUS DI LARISSA SKINCARE YOGYAKARTA)
(FE UMY, 2017-03-27)This study aimed to analyze the influence of service quality on customer loyalty through customer satisfaction as an intervening variable case study in Larissa skincare Yogyakarta. The object of this study is Larissa ...