GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PERAWATAN PENUMPATAN GIGI ANTERIOR DI RSGM UMY TAHUN 2016-2018
MetadataShow full item record
Background : Anterior teeth are at risk to developing caries that can affect to aesthetic. Restoration is one of the treatment that can restore teeth appearance and self confident. Patients are satisfied if the service they receive is as expected.. Research Aim : The research aimed at learning the overview of patients satisfaction level toward anterior teeth restoration treatment at RSGM UMY year 2016-2018. Research Methodology : The type of research is descriptive observational using cross sectional research design. The samples were 107 patients. The research used questionnaires to measure 5 dimensions of satisfaction such as tangibility, reliability, responsiveness, assurance, and emphaty. Research Result : The result indicates that based on all dimensions, 41, 66 % patients were very satisfied, 51,8% were satisfied, 5,85% were not satisfied enough, 0,6% were not satisfied, and 0,09% were very unsatisfied. Conclusion : The level of patients satisfaction toward anterior teeth restoration treatment at RSGM UMY year 2016-2018 is 51,8% of the patients were satisfied.