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      • 03. DISSERTATIONS AND THESIS
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      • Master Thesis
      • Master of Hospital Management
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      •   UMY Repository
      • 03. DISSERTATIONS AND THESIS
      • Students
      • Master Thesis
      • Master of Hospital Management
      • View Item
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      PENGARUH CITRA MEREK TERHADAP KEPERCAYAAN DAN DAMPAKNYA PADA LOYALITAS PASIEN RAWAT INAP DI RS PKU MUHAMMADIYAH GAMPING

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      COVER (24.16Kb)
      HALAMAN JUDUL (925.9Kb)
      HALAMAN PERSETUJUAN (192.7Kb)
      HALAMAN PENGESAHAN (295.9Kb)
      PERNYATAAN (199.2Kb)
      ABSTRAK (91.31Kb)
      BAB I (97.13Kb)
      BAB II (240.7Kb)
      BAB III (225.1Kb)
      BAB IV (503.5Kb)
      BAB V (88.90Kb)
      DAFTAR PUSTAKA (231.4Kb)
      LAMPIRAN (1.764Mb)
      NASKAH PUBLIKASI ENGLISH (468.0Kb)
      NASKAH PUBLIKASI INDONESIA (475.7Kb)
      Date
      2018
      Author
      DANIATI, LIDYA
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      Abstract
      Background: Hospitals can survive in the health industry, one of which has a strong and distinguishing brand image. There is a willingness to trust the brand with all the risks and expectations that provide positive results for consumers, to form and maintain trust that has an impact on gaining loyalty in the market today. Methods: This study is an observational quantitative study in cross-sectional analytic studies. The number of samples was 150 inpatients. Results and Discussion: The results of SEM analysis, brand image has a positive and significant effect on trust and loyalty with p = 0.000 <0.05 and p = 0.033 <0.05, while trust does not affect loyalty (p value = 0.279> 0.05) in hospitalized patients at PKU Muhammadiyah Gamping Hospital. Conclusions and Suggestions: Trust cannot directly influence loyalty without the hospital brand image that is considered positive by the patient. Keywords: Brand Image, Trust, Loyalty
      URI
      http://repository.umy.ac.id/handle/123456789/22215
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      • Master of Hospital Management

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