PENYUSUNAN KEY PERFORMANCE INDIKATOR (KPI) AREA KLINIS DALAM ASPEK PROSES BISNIS INTERNAL RUMAH SAKIT METODE BALANCED SCORECARD (STUDI KASUS) DI RSUD KOTA SURAKARTA
Abstract
Background: There are many hospitals now in Indonesia although the
standards are still very minimal. Therefore, the Hospital Accreditation
Commission (KARS) was formed which functions to accredit hospitals
throughout Indonesia. With the existence of this KARS all hospitals now must
follow the standards that have been set. One of the standards set by KARS is
about Key Performance Indicators (KPI), this KPI is prepared based on the
indicator data of each unit in the hospital. At present, there are already KPIs
in the Surakarta Regional General Hospital, but they are still not perfect in
terms of making and implementing them. This is why researchers made a
thesis about the preparation of KPI at the Surakarta City Regional General
Hospital, with the hope that researcher can help hospitals in evaluating
existing KPIs and also indirectly assisting in the hospital accreditation
process.
Objective: The objective of study is to find the best Key Performance
Indicators that can be used in RSUD Kota Surakarta..
Method: This type of research is a qualitative study with a case study
research design. In analyzing this research, the authors used secondary data
in the form of hospital data. The subject of the study is the profile of public
hospital in the city of Surakarta, the object is Key Performance Indicator. The
collected data is reviewed and identified with the committee with meetings
and discussions.
Result and Discussion: The unit indicator data that has been collected from
all of the units in hospital, inc outpatient units, emergency unit, inpatient
units, supporting units are calculated using a grading matrix and then
concludes that the area used is the inpatient area. The results obtained by
researchers for the preparation of KPIs show that there are differences with
the KPIs that are owned by the RS at this time, which is in accordance with
the hypothesis of the researchers. This happens because of several things,
namely: Urgent time ahead of Accreditation of Hospital so that it cannot be
maximized in working on KPI formation, the committee has not been formed
at first and after forming the Committee itself the competence is still lacking
because there is no comprehensive training on KPI, the person in charge of
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each unit has not received a specific socialization about KPI, the absence of
data of each unit.
Conclusion: KPI in Clinical Area at RSUD Kota Surakarta are 1.Patient
Assessment - Number of incomplete initial 24-hour assessments at the
Inpatient Unit, 2.Laboratory Services - Waiting time for results of Laboratory
services <120 minutes, 3.Radiology Services - waiting time for standard
photo thorax service ≤3 hours, 4.Surgical Procedure - Site marking location
of the operation, 5.Use of antibiotics and other drugs - Aspirin use within the
first 24 hours of hospital admission in patients with a diagnosis of AMI,
6.Medication error and near injury (KNC) - Percentage of medication error
rates,7.Use of anesthesia and sedation - Use of anesthesia and sedation,
8.Use of blood and blood products - The incidence of transfusion reactions,
9.Completeness of medical record (MR) - Completeness of filling in RM files
after 24 hours of hospitalization, 10.Infection prevention and control (PPI),
surveillance and reporting - The percentage of compliance of health workers
in doing hand hygiene with the 6 step method at 5 moments was hospitalized
Keyword: KPI, case study, qualitative, Balanced scorecard, accreditation