The closing of I Gusti Ngurah Rai International Airport due to Mount Agung eruption in November 2017 resulted in 1,282 flight cancellations from and to Bali. This caused a build-up of passengers in the Ngurah Rai airport terminal area. PT. Angkasa Pura I (Persero) I Gusti Ngurah Rai Bali International Airport as manager of airport services performs crisis management as a form of effort in handling affected passengers. This study aims to determine the stages of crisis management, media use, supporting factors and inhibiting factors of PT. Angkasa Pura I (Persero) I Gusti Ngurah Rai International Airport in handling the airport closure crisis due to Mount Agung volcanic ash. The method that used in this study is descriptive qualitative using data collection techniques through in-depth interviews, literature studies and documentation. There are five steps of management strategies that become references of the writer which is identification, analysis, isolation, and management strategic. The crisis is occured by Volcano Ash of Mount Agung. The AP I Crisis Management Team conducted a crisis management strategy by activation some field such are the Emergency Operation Center (EOC) and the Mount Agung Service Posts, Paper Test Analysis, providing of help desk services, providing of land transportation, providing of snack, and media relations through Press Conference and using social media Instagram as a crisis communication tool. However, there are still weaknesses in handling the crisis, as the unequal dissemination of information in coordination of the crisis management team, that causing the volatility of information.