THE ROLE OF ORGANIZATIONAL SUPPORT, ROLE CLARITY, PROCEDURAL FAIRNESS AND NONFINANCIAL MAESURES ON MANAGERIAL PERFORMANCE
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The purpose of this study is to analyse the direct effects of nonfinancial performance measures and organizational support on managerial performance. The study also examined the direct effect of organizational support on nonfinancial performance measures. The indirect effect of nonfinancial performance measures through role clarity and procedural fairness on managerial performance was also tested. This study uses a survey through questionnaires. The research data used were obtained f:rom97 managers working in Microfinance Institutions in Central Java,Indonesia. We used descriptive statistics and structural equation modelling to analyse the data. The results revealed that nonfinancial performance measures and organizational support have a direct positive impact on managerial performance. The hypothesis that organizational support has a positive impact on nonfinancial performance measures is acceptable in this study. The results also showed that the clarity of role and procedural justice mediates the relationship between nonfinancial performance measures and managerial performance. The results of the study provide information to management about the important role of nonfinancial performance measures and organizational support to improve managerial performance.