ANALISIS KUALITAS PELAYANAN KEBIDANAN TERHADAP TINGKAT KEPUASAN PELAYANAN KEBIDANAN KOMPREHENSIF DI PUSKESMAS KABUPATEN BANTUL
Abstract
Patient satisfaction in antepartum, intrapartum, neonatal and postpartum care greatly influences the health of the mother and her baby. When a woman is satisfied with the service she receives, this will improve the health of the mother and her baby, this will obviously affect the decline in maternal and infant mortality. Therefore it is important for a primary health care facility to assess the level of patient satisfaction to see the quality of health services provided to these patients so that primary health care facilities can participate in reducing maternal mortality and infant mortality. Indonesia is the country with the highest maternal mortality rate in ASEAN, namely 305/100.000 live births. The purpose of this study was to analyze the quality of comprehensive midwifery services to the level of patient satisfaction in primsry health care Bantul District.