FAKTOR YANG MEMPENGARUHI BEHAVIOURAL INTENTION (NIAT MENGGUNAKAN) TEKNOLOGI BALANCED SCORECARD (BSC) OLEH PARA LEVEL MANAJER SEKTOR PELAYANAN KESEHATAN DI INDONESIA
Abstract
The healthcare industry is a capital-intensive, labor-intensive and dense flow of
information with performance information that requires high concentration and
attention from the health manager. Balanced Scorecard (BSC) is an importance
technological innovation by Kaplan and Norton (1992) as a performance
measurement system that strategically and allow manager translate organizational
strategies into the mission and performance indicators with reality acceptance and its
own variation response among users. The aim of this study is determine of factors
affecting hospital managers’s Behavioural Intention in implementing the Balanced
Scorecard. This research type is mix (Quantitative-Qualitative) method with Cross
Sectional design, purposive-convenience sampling technique and Sequential
Explanatory Strategy. Data collected by questionnaires analyzed with multiple linear
regression and interviews analyzed with thematic analysis then combine them. The
quantitave analyisis’s results of 60 samples showed a simultaneous influence of
Perceive Ease of Use and perceive usefulness on behavioral intention in
implementing BSC (Sig = 0.000<0.05) and Perceive Ease of Use have influence on
Perceive of Usefulness (Sig= 0.000<0.05). While partially Perceive Ease of Use (Sig
= 0.422>0.05) and Perceive of Usefulness (Sig = 0.001<0.05) have influence on
Behavioural Intention variable, also Perceive Ease of Use have influence on
Perceive of Usefulness (Sig=0.000<0.05)