PENGARUH PERSEPSI DUKUNGAN ORGANISASI DAN KEADILAN PROSEDURAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR MELALUI KOMITMEN AFEKTIF (STUDI PADA BANK BTN YOGYAKARTA)
Abstract
This study aims to determine and analyze the influence of Perception organization
support, procedural justice and affective commitment on organizational
citizenship behavior, and analyze the effect of mediating affective commitment on
the the influence of Perception organization support and procedural justice on
organizational citizenship behavior. This research was conducted at Bank BTN
Yogyakarta branch office with 51 respondents who were received who had
worked at least 2 years. The analytical tool in this study is path analysis. The
results of this study indicate that there is a positive and significant influence on
organizational citizenship behavior and only affective commitment that does not
significantly influence on organizational citizenship behavior. Perception
organization support and procedural justice is not significant effect on affective
commitment. While affective commitment is not proven to have a mediation
between perception organization support and procedural justice on the
organizational citizenship behavior.