PENGEMBANGAN SISTEM PENANGANAN KELUHAN BERBASIS WEB (STUDI KASUS: FAKULTAS TEKNIK UNIVERSITAS MUHAMMADIYAH YOGYAKARTA)
Abstract
Aspirations and complaints of the students at the Faculty of Engineering, Universitas Muhammadiyah Yogyakarta currently delivered directly to the staff of the Faculty or through Public Hearing event that conducted periodically. Data collection of the aspirations and the complaints submitted in the forum so the time was not sufficient to accommodate the overall aspirations and complaints. The purpose of this design is to produce applications that can facilitate student complaints that filed and assist faculty or department to oversee the department in response to the complaints. From the results test can be concluded that the system works well, providing the means to register complaints, forwarding the complaints to the faculty, and note any actions taken by the department