PENGARUH KUALITAS PRODUK, PERSEPSI HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN CAFE DONGENG KOPI DI YOGYAKARTA THE INFLUENCE OF PRODUCT QUALITY, PERCEPTION OF PRICE AND QUALITY OF SERVICE TO USER SATISFACTION CAFE DONGENG KOPI IN YOGYAKARTA
Abstract
The purpose of this study is to analyze the effect of product quality,
perception of price, and quality of service to customer satisfaction Cafe Dongeng
Kopi in Yogyakarta. The sample used in this research is 100 respondents. In this
research the sampling method using non-probability sampling. Data analysis
method used in this research regression analysis include test of validity and
reliability, multiple regression analysis, F test, t test, and coefficient of
determination R2.
Based on the analysis, it has been found that, (1) The quality of the
product has a significant positive effect on the satisfaction of the customers of
Cafe Dongeng Kopi in Yogyakarta (2) Price perception has a significant negative
effect on the satisfaction of Cafe Dongeng Coffee customer in Yogyakarta (3)
Customer of Cafe Dongeng Coffee in Yogyakarta