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      • 03. DISSERTATIONS AND THESIS
      • Students
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      • Faculty of Economics
      • Department of Management
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      •   UMY Repository
      • 03. DISSERTATIONS AND THESIS
      • Students
      • Undergraduate Thesis
      • Faculty of Economics
      • Department of Management
      • View Item
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      PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS DENGAN KEPUASAN SEBAGAI VARIABEL MEDIASI PADA NASABAH BANK SYARIAH MANDIRI

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      COVER (119.5Kb)
      HALAMAN JUDUL (920.1Kb)
      HALAMAN PENGESAHAN (765.4Kb)
      ABSTRACT (84.51Kb)
      BAB I (224.0Kb)
      BAB II (280.3Kb)
      BAB III (335.3Kb)
      BAB IV (453.2Kb)
      BAB V (86.19Kb)
      DAFTAR PUSTAKA (159.4Kb)
      LAMPIRAN (707.9Kb)
      Date
      2018-02-13
      Author
      ANDOYO, ANGGUN HASYIM
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      Abstract
      This study aims to analyze influence of service quality toward loyalty with satisfaction as mediation variabel in customers of Bank Syariah Mandiri Kas UMY. The subject in this study is customers of Bank Syariah Mandiri Kas UMY. This study used a sample of 100 accordance with the sampling technique by purposive sampling. Analyzer used simple linear regression and multiple linear regression. First before performing data analysis is done by instrument quality test by covering validity test and reliability test. Based on the data analysis that has been done, it is found that service quality have positive and significant influence to loyalty, satisfaction have positive and significant influence to loyalty, and satisfaction mediate positively and significant influence between service quality to loyalty.
      URI
      http://repository.umy.ac.id/handle/123456789/18410
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      • Department of Management

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