ANALISIS PENGARUH EXPERIENTIAL MARKETING TERHADAP KEPUASAN PELANGGAN DENGAN NILAI YANG DIRASAKAN SEBAGAI VARIABEL INTERVENING
Abstract
This study aims to analyze the influence of experiential marketing to the
customer’s satisfaction mediation by perceived value in Cinemaxx Gold Lippo
Plaza Yogyakarta. The subject in this study was consumers of Cinemaxx Gold
Lippo Plaza Yogyakarta. In this study, sample of 100 respondents were selected
using purposive sampling. Analysis tool used SPSS 17 with Analysis Multivariate
Regression and Path Analysis Methods.
Based on the analysis that have been made the results are the experiential
marketing has positive and significantly influence perceived value, perceived
value has positive and significantly influence customer satisfaction, experiential
marketing has positive and significantly influence customer satisfaction and
perceived value is able to act as a mediator of experiential marketing
relationships to customer satisfaction.