PENGARUH eWOM TERHADAP BRAND IMAGE DAN BRAND TRUST SERTA DAMPAKNYA TERHADAP PURCHASE INTENTION (Studi Kasus Pada Komunitas MI Fans Yogyakarta)
Abstract
This study discusses electronic word of mouth on purchase
intention directly and indirectly with brand image and brand
trust as a mediating variable on Mi Fans Community in
Yogyakarta.
The population in this study are all member of Mi Fans
Community in Yogyakarta on social media application Telegram
with the total amount of 1.300 members. Sampling technique used
in this research is purposive sampling that is taken as 180
samples. The data were collected using a questionnaire and then
analyzed using a statistical test by SEM (Structural Equation
Modelling) using AMOS 21.
The result shows that the electronic word of mouth had
significant effect directly toward purchase intention, but
electronic word of mouth indirectly through brand image and
brand trust shows no significant influence toward purchase
intention. It indicates that electronic word of mouth on purchase
intention is direct influence without the role of the mediation
variable.
Keywords: Elcetronic word of mouth, brand image, brand trust,
and purchase intention.