PENGARUH TAMPILAN WEBSITE E-COMMERCE, KEPERCAYAAN, DAN KEMUDAHAN TRANSAKSI BELANJA PADA PEMBELIAN PRODUK ONLINE
Abstract
This study discusses electronic word of mouth on purchase intention directly and indirectly with brand image and brand trust as a mediating variable on Mi Fans Community in Yogyakarta.
The population in this study are all member of Mi Fans Community in Yogyakarta on social media application Telegram with the total amount of 1.300 members. Sampling technique used in this research is purposive sampling that is taken as 180 samples. The data were collected using a questionnaire and then analyzed using a statistical test by SEM (Structural Equation Modelling) using AMOS 21.
The result shows that the electronic word of mouth had significant effect directly toward purchase intention, but electronic word of mouth indirectly through brand image and brand trust shows no significant influence toward purchase intention. It indicates that electronic word of mouth on purchase intention is direct influence without the role of the mediation variable.
Keywords: Elcetronic word of mouth, brand image, brand trust, and purchase intention.