PENGARUH KOMITMEN ORGANISASI DAN KONFLIK PERAN TERHADAP KINERJA PEGAWAI DENGAN KECERDASAN EMOSIONAL SEBAGAI VARIABEL MODERASI
Abstract
This study aims to analyze the influence of organizational commitment and
role conflict on employees’ performance with emotional intelligence as moderation
variable. The subject in this study was civil servants who work at Department of
Population and Civil Registration. In this study, sample of 36 respondents were
selected using purposive sampling. Analysis tool used in this study is the Moderated
Regression Analysis (MRA).
Based on the analysis that have been conducted, it is found that
organizational commitment has a positive and significant influence on employees’
performance as shown in the simple linear regression test with significant value of
0,000 which is lower than a probability of 0,05 and the coefficient of determination
value of 0,311. Role conflict has a negative and significant influence on employees’
performance as shown in the simple linear regression test with significant value of
0,034 which is lower than a probability of 0,05 and the coefficient of determination
value of 0,100. Emotional intelligence moderates organizational commitment to
employees’ performance as indicated in the moderated regression analysis test with
the significant value of 0,028 which is lower than the probability of 0,05 and the
coefficient of determination of 0,411 which is higher than the coefficient of
determination of the influence of organizational commitment on employees’
performance, it indicates that the emotional intelligence strengthens the influence
of organizational commitment on employees’ performance. Emotional intelligence
moderates role conflict to employees’ performance as indicated in the moderated
regression analysis test with the significant value of 0,006 which is lower than the
probability of 0,05 and the coefficient of determination of 0,342 which is higher
than the coefficient of determination of the influence of role conflict on employees’
performance, it indicates that the emotional intelligence undermines the influence
of role conflict on employees’ performance.