PENGARUH LEADER-MEMBER EXCHANGE DAN WORK-LIFE BALANCE TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DENGAN JOB SATISFACTION SEBAGAI VARIABEL INTERVENING (STUDI PADA TENAGA KEPERAWATAN RSUD MUNTILAN KABUPATEN MAGELANG)
Abstract
This study aims to analyze the effect of leader-member
exchange, work-life balance, and job satisfaction on
organizational citizenship behavior. Respondents in this study
were nursing staff at Muntilan District Hospital Magelang
Regency, Central Java. The sample used was 169 respondents and
was taken using purposive sampling technique. Data analysis
techniques used the SEM (Structural Equation Modeling) method
with the application AMOS 22.0. In this study, the Sobel test was
also conducted to determine the significance level of mediation
role. Based on the results of data analysis, this study found that
leader-member exchange has a positive and significant effect on
job satisfaction, work-life balance has a positive and significant
effect on job satisfaction, job satisfaction has a positive and
significant effect on organizational citizenship behavior, leadermember
exchange has a positive effect and significant to
organizational citizenship behavior, work-life balance has a
positive and significant effect on organizational citizenship
behavior, job satisfaction mediates the influence of leader-member
exchange on organizational citizenship behavior significantly, and
job satisfaction mediates the effect of work-life balance on
organizational citizenship behavior significantly .