PENGARUH KEPERCAYAAN KONSUMEN TERHADAP KESEDIAAN MEMBELI ULANG MELALUI MEDIASI SIKAP, DAN PERSEPSI RISIKO (STUDI PADA KONSUMEN E-COMMERCE SHOPEE DI YOGYAKARTA) THE INFLUENCE OF CONSUMER TRUST ON WILLINGNESS TO BUY THROUGH ATTITUDE, AND PERCEIVED RISK AS THE MEDIATION (STUDY ON E-COMMERCE SHOPEE IN YOGYAKARTA)
Abstract
This study aimed to analyze how the influence of consumer trust, attitudes,
and perceived risk on willingness to buy on-line on Shopee products. Subjects in
this study are students who are domiciled in Yogyakarta and have used
transactions using the Shopee application. In this study the sample of 153
respondents were selected using purposive sampling method. The analytical tool
used is Structural Equation Modeling (SEM) using AMOS 22.0 software.
Based on the analysis that has been done shows that consumer trust
significantly influence the perceived risk, consumer trust significantly influence
the attitude, perceived risk does not significantly influence the attitude, perceived
risk significantly influence the willingness to buy, attitude significantly influence
the willingness to buy, the perceived risk has an influence as a mediation between
consumer trust and willingness to buy, the attitude has an influence as a
mediation between consumer trust and willingness to buy.