TANGGUNG JAWAB PT. KERETA API INDONESIA (PERSERO) TERHADAP PENUMPANG PEMILIK TIKET PERSAMBUNGAN ATAS KETERLAMBATAN KERETA API
Abstract
Railway is one type of the transportations mode that has many enthusiasts
considering this fleet has special features when compared by other transportations
mode, the special feature are railway can transport passengers and/or goods in larges
quantities at once in one trip with cheaper cost than other transportations mode. The
purpose of this research are to know responsbility of PT. Kereta Api Indonesia Area
of Operation VI Yogyakarta towards passenger connection ticket owner to railway
delays and to find out legal effort that can do by passenger connection ticket owner
to railway delays if they suffered losses due to railway delays. This research is
normative law research, it is mean law research that put law as a bulding of norms
system. The system of norms is about the principles, norms, rules of legislation, court
decisions, agreements and doctrines (teachings).
The result from this research and analysist shows that PT. Kereta Api Indonesia
Area of Operation VI Yogyakarta may be reponsible to passenger for the railway
delays inter-city with two conditions, the conditions are delays not included due to
disruption during the trip (weather and technical operations/ accident) and delays
occurs more than 3 (three) hours or more than 5 (five) hours. There are two attempts
for passenger connection ticket owner that does not meet those requirements. The
first effort is PT. Kereta Api Indonesia Area of Operation VI Yogyakarta provides a
way out when the train will delays. Passengers who feel the trains they use will be
delayed, to immediately coordinate with the conductor to cancel the train tickets for
the connection. The second attempt is an effort based on the legislation or legal
efforts that passengers can take as consumers to obtain compensation is that the
settlement of consumer disputes may be made through court (litigation) or out of
court (non-litigation) based on the voluntary choice of the parties to the dispute.