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      Citra Perusahaan sebagai Variabel Pemoderasi Pengaruh Layanan Terhadap Kepuasan Pasien dan Niat Beralih

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      Peer Review C.3 M.Zakiy (716.3Kb)
      Date
      2019-03
      Author
      ZAKIY, MUHAMMAD
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      Abstract
      This study aims to see the effect of service quality from 3 PKU Muhammadiyah Hospital in Jogja, Sleman and Bantul on customer satisfaction and customer switching intention which is moderated by the company's image.
      URI
      http://repository.umy.ac.id/handle/123456789/35253
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      • JURNAL

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