The issue of poverty is an issue needed to solve due its high number in Indonesia. In Islamic teaching, there is a motivation to solve it by paying zakat accommodated by the philantrophy institution to solve. In Indonesia, these institutions grow very well. It cause strict competition among these philanthropy institutions. The service quality studies become the benchmark as guidance in doing evaluation to win the competition. The research objective is to find out the service quality standard of the Dompet Dhuafa Yogyakarta as an Islamic philanthrophy institution toward the donor, Dompet Dhuafa Yogyakarta. The research type is a field research with a qualitative research based using both primary and secondary data. The primary data source was collected conducting some interviews and direct observation involving 3 emploees of Dompet Dhuafa Yogyakarta. The secondary data source was collected from the documentations studies collected from, the institutions and library research. The data analysis technique used was descriptive qualitative analysis before, during, after being implemented in the field. The research result shows that the service quality standard toward the donors Dompet Dhuafa Yogyakarta consisting 5 aspects, the dimensions of reliability and emphaty. Among these 5 aspects, the dimensions of reliability and emphaty become the most maximum quality standard conducted by Dompet Dhuafa Yogyakarta. Meanwhile, the service quality development process conducted by Dompet Dhuafa Yogyakarta consist of 3 process. First, the increase of the quality supporting facilities cannot have been done maximally due to the big responsibility toward the society. Second, the increase of Human Resources quality has some good caregories aiming at increasing the spiritual understanding as well as technical skills. Third, the service fulfillment is done using both conventional and modern methods and is implemented through both printed and electronic media.